Beau Halo is Located at: 4507 Furling Ln STE 109, Destin, FL 32541

MY REVIEW OF BEAU HALO SALON DESTIN, FL

The Owner, Deana Kale, Gaslighted Me & Blamed Me for Their Mistake!

I booked an appointment at Beau Halo Salon in Destin, FL, expecting a professional experience. Instead, I left feeling completely dismissed, overcharged, and stuck with a hair color that was NOT what I asked for. Here’s what happened:

WHAT I ASKED FOR:

• A toner/gloss to remove brassiness while keeping my blonde tones
• A natural beachy blonde look, similar to what I already had
• A simple gray touch-up for a few small strands

WHAT I GOT:

• My blonde highlights were completely darkened
• My hair turned dull and muddy instead of fresh and bright
• A shadow base applied all over my hairline and roots—WITHOUT my consent
• A bill for $252 when I was told my haircut would be FREE

After only 10 days, my hair faded into an even worse brassy, red-orange mess than before.

HOW BEAU HALO HANDLED IT:

✔ I messaged the salon on Day 10 to express my disappointment and ask about my charges. Deana Kale, the owner, ignored my concerns and only justified the pricing.
✔ When I called the salon, Deana told me, “Maybe you just don’t belong here.”
✔ She refused to look at my photos, refused to acknowledge that the wrong toner was used, and dismissed everything I said.
✔ I wasn’t asking for a refund—I just wanted them to fix their mistake! Instead, they blamed me.

FINAL WARNING: AVOID BEAU HALO DESTIN, FL

❌ They don’t fix mistakes
❌ They gaslight unhappy customers
❌ They overcharge for services you didn’t agree to
❌ They don’t take accountability for bad hair color

If you’re looking for a salon that values its customers, stands behind its work, and actually listens, DO NOT GO HERE. There are far better options in Destin.

Would you trust a salon that blames YOU for THEIR bad work? I sure won’t make that mistake again.

Deana, You Had a Chance to Make It Right.

Now Everyone Will Know How You Treat Customers.

WHAT I ASKED FOR vs. WHAT I GOT

✅ WHAT I ASKED FOR:

• A toner to refresh my beachy blonde and remove brass
• Keep my existing blonde highlights visible
• Cover three gray hairs near my temple

? WHAT I GOT:

• They darkened my hair completely instead of enhancing my blonde
• Used the wrong toner, making my hair dull and causing it to fade into an even worse red-orange brassy mess
• Blonde highlights disappeared completely
• Applied a shadow base all over my hairline & roots (which I never asked for)
• Never informed me about extra charges for blow-drying and curling—just added it to my bill

? WHAT THEY ACTUALLY DID TO MY HAIR (FROM THEIR OWN RECORDS) ?

I asked my stylist (Sydney) what she used, and here’s what was recorded:

• 6N & 5N on my roots (which darkened my natural color!)
• 9N & 8N for my gloss (which didn’t properly tone my blonde & left it dull)

? Translation: They darkened my hair, added a shadow base without telling me, and didn’t use the right toner to properly remove the brass. My blonde highlights were gone, and the toner wasn’t strong enough to neutralize the warm tones—leading to even more orange and red brassiness after fading.

? HOW BEAU HALO GASLIGHTED ME & REFUSED TO HELP ?

• I messaged their page on Day 10 (Feb 17) after realizing my hair looked worse than before.
• Deanna (the owner) ignored my disappointment and only responded about pricing.
• When I called to explain, she:
  ❌ Lied & said I didn’t know what I wanted (I absolutely did—I even showed multiple photos!)
  ❌ Blamed me for the bad color job.
  ❌ Contradicted herself multiple times about what I asked for.
  ❌ Ignored my proof that Sydney used the wrong toner.
  ❌ Refused to look at my before/after photos as evidence.
  ❌ Told me “Maybe you don’t belong here.” (WHAT KIND OF OWNER SAYS THIS?!)
  

? Bottom Line: Beau Halo doesn’t fix mistakes, doesn’t stand behind their work, and blames the customer instead of taking accountability. If they messed up my hair and treated me this way, imagine what they’ll do to you.

? Save yourself the stress and go anywhere but here! ?

? FALSE ADVERTISING & SNEAKY CHARGES! AND LIES! ?

Beau Halo ran an ad for a "Free Haircut with Any Color." But guess what? After my service, they claimed I didn’t qualify because my consultation “took too long” (WHAT?!).

✔ There was NO clock running.
✔ No one told me I had a time limit.
✔ I knew exactly what I wanted—I just didn’t get it!
✔ And yet, they charged me anyway!

They snuck in a $120 charge under “Haircut, Blowout & Curls”—even though I specifically told them NO surprise charges at the start. They added it without telling me and tried to justify it later. Total scam behavior!

Above: Another PR spin—she's great at this! This is how she handles unhappy customers. If only she put this much effort into actually making customers happy!

Google doesn’t allow customers to respond after a business replies, giving them the final word to sweep things under the rug. So, let’s break down her response.

? “I sure do have your number more ways than 1.”That passive-aggressive remark alone proves you are the issue. Not once have you acknowledged my disappointment or tried to fix it—just more deflection, manipulation, and excuses.

? Instead of taking accountability, you’re still placing blame.You’re asking me to “reconsider” my review because it doesn’t match your values? No—my hair experience didn’t match the quality you claim to provide.

? You say you take pride in your artistry—yet you refuse to look at the photos, the toner used, or the color result. Any skilled stylist could see exactly what happened. Instead, you double down with gaslighting.

? FACT CHECK TIME ?

? Gaslighting Example #1:“You expressed a desire for blonde hair but chose not to get highlights.” Are you seriously saying the only way to maintain blonde is through highlights? Toner exists for a reason. I had blonde in my hair already. Sydney herself told me toner would bring out my blonde and remove brass. Instead, I walked out DARKER.

? Gaslighting Example #2: “We don’t offer free services.”Then why do your own ads say “Complimentary Haircut with Any Color Service”? Here’s the link and screenshots. So are you lying now, or were you lying in your ad? ?

https://www.facebook.com/share/v/1Ge2xcX2mA/?mibextid=wwXIfr

? Gaslighting Example #3: “Protecting the integrity of our business and our talent is our top priority.” No. If that were true, you would have listened to me instead of fighting me tooth and nail. Instead, you ignored my disappointment, blamed me, then BLOCKED me.

? Gaslighting Example #4: You keep repeating I chose not to get highlights. I NEVER ASKED FOR HIGHLIGHTS. I asked to keep my golden-brown-blonde beachy hair and just remove the brassy red-orange tones—yet you keep twisting my words to fit your false narrative.

? Any real professional would look at the photos and toner numbers and see that:

* 6N & 5N on my roots darkened my natural color.

* 9N & 8N for my gloss dulled my blonde instead of toning it properly.

Instead of seeing the clear mistake, you’re busy writing defensive PR statements trying to sweep this under the rug.

HERE’S THE REALITY

“I sure do have your number more ways than one.”What is that even supposed to mean? Creepy. Instead of making shady remarks, why didn’t you just call me if you actually wanted to resolve this?

So no, I will not reconsider. In fact, I’m going to make sure every single person looking for a salon in Destin sees my review and can decide for themselves.

? Where this is being shared (so far):

? Facebook (hashtag searches & ads)

? Facebook Review (can’t delete that)

? Google Review (can’t delete that either)

? Yelp (nope, can’t delete this one either)

? SEO Website (ranking on Google), (can’t delete)

? And that’s just in the last 24 hours.

MY FINAL OFFER – CALL ME. FIX THIS.

? YOU call me (since you 'have my number').

? Refund me $252 + $32 product charge.

? Own up and apologize.

Otherwise? You’ll be busy trying to customer sweep this across the internet.

Silencing customers only amplifies their voices elsewhere. My honest review of Beau Halo Destin is now ranking second on Google. Why? Because I refused to be gaslighted, dismissed, or blamed for expressing my disappointment.

Instead of shutting down communication, imagine what could happen if businesses took real accountability, listened, and resolved issues with integrity.

It’s not too late for Beau Halo to make things right, but until then, the truth speaks louder than any marketing campaign ever will.

Deanna’s response above intended to accomplish several things:

1. Shift Responsibility: She emphasizes that you were “unsure” of what you wanted, suggesting that the consultation took extra time due to your indecision. This shifts responsibility away from the salon onto you as the customer.

2. Justify Charges: By breaking down the charges for each service, she attempts to justify the total amount you paid. The detailed breakdown is meant to make the charges appear fair and reasonable.

3. Disqualify the Complimentary Offer: She uses the claim that the consultation took longer than 15 minutes to justify why you didn’t receive the advertised complimentary haircut, positioning it as a policy-related issue rather than a mistake on their part.

4. Highlight a Positive Experience: By stating that you seemed pleased and took selfies, she implies that you were happy with the results at the time, contradicting your dissatisfaction.

5. Dismiss Your Concerns: She presents her response as a resolution by stating that she hopes this clears up your confusion. This subtly dismisses your concerns without offering a real solution or apology.

Overall, her response is a classic PR strategy designed to make it look like the salon handled the situation fairly, while minimizing my concerns and shifting blame away from the business.

I clearly communicated that I wanted to keep my golden-brown beachy hair and remove the brassy, red-orange tones. I did not want to go darker or add highlights.

• Despite this, the stylist applied a dark toner that made my hair darker than what I walked in with.

2. Incorrect Toner Application:

• Sydney used a combination of 6N and 5N on my roots, which darkened my natural color.

• She also used 9N and 8N for the gloss, which dulled my blonde instead of toning it properly.

• The correct approach would have been to use a toner that neutralized brassiness without darkening my hair.

Given that Beau Halo advertises itself as a luxury salon, failing to apply basic color theory and toner techniques is a glaring oversight. Correcting brassiness without darkening the hair is Color 101, and this level of service falls far below the standard expected from a high-end salon.

Here you go, Deanna! You can pay me back for this horrible experience—$252 down the drain! PAY ME BACK IN FULL!

Still hoping Deanna, the salon owner, will apologize and take responsibility for her mistake. Instead, it seems she’s focused on creating fake reviews, using PR spins to shift blame, and having her supporters attack me.